Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about an offer we cover? This page explains how to reach the Real Money Casinos team and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. We read every message that comes in and try to respond within two working days. Send your note to [email protected] and let us know what your enquiry is about in the subject line — it helps us route it to the right person and reply faster.
What We Can Help With
- Questions about bonuses and free spins — If you're trying to work out how a wagering requirement applies to a free spins offer, or what a maximum cashout cap means in practice, we're happy to point you toward the relevant details.
- Corrections — Bonus terms, editorial ratings, and offer details change. If something on the site looks out of date compared with what a casino is currently advertising, tell us and we'll look into it.
- Feedback on our coverage — Suggestions for casinos, payment methods, or topics you'd like us to cover in more depth are always welcome.
- Partnership or editorial enquiries — If you represent a licensed operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward self-exclusion programmes and support services, though we're not a crisis service and can't offer direct counselling.
What Happens After You Send a Message
A real person reviews each message — we don't rely on automated replies to stand in for an actual answer. Most enquiries get a response within two working days, though it can take a little longer during busier periods.
If your question is about a specific casino's licensing, a withdrawal that's taking longer than expected, or a dispute over bonus terms, we can offer general guidance based on our research, but the casino itself and, where applicable, its regulator are the parties who can resolve account-specific issues. We don't hold customer funds or process withdrawals ourselves.
Before You Write In About an Offer
A lot of enquiries relate to bonus terms — wagering requirements, game restrictions, expiry dates, and maximum withdrawal limits attached to welcome offers like the ones listed on this site. Reading the full terms on the casino's own site before you claim anything will answer most of these questions faster than waiting on a reply from us. If you're comparing offers across sites, our review of Best Non GamStop Casinos 2026 covers a related set of platforms and how their bonus structures work, which may also be useful.
A Note on Accuracy
We aim to keep our reviews, ratings, and offer details current, and we fact-check the pages on this site on an ongoing basis. Reader reports are one of the ways we catch things that have slipped out of date. If something we've published doesn't match what you experienced when signing up with a casino, we want to hear about it — good or bad.
Thanks for taking the time to visit this page. Whether it's a quick question or a longer note, we'll do our best to give you a useful answer.